Put the i Phone in Recovery Mode if it is frozen on the Apple logo for more than 10 minutes and you don't see any error messages in i Tunes.This will wipe all information from your device and restore it using i Tunes.When your phone “recognizes” Sync, the it will show Sync Not Connected in your list of trusted devices.Tap the Sync tab, your phone will either ask you to enter the PIN number from your console screen, or, with the latest My Ford Touch software, the Sync system will automatically send the 6-digit number to your phone.On the right side of the screen, touch the Delete tab. Loosen the bolt holding the black battery cable clamp assembly (on the battery’s negative pole). Completely power down your phone for at least a minute. While it’s rebooting, replace the battery cable clamp assembly and retighten the clamp. Your vehicle may start up with the AM radio on, so for now, just turn down the radio and give the vehicle a few minutes to reboot before resetting anything (such as the time).You may see the My Ford Touch screen show the a progress screen showing that the system is “rebooting.” Allow the reboot procedure to finish and let the system runs for a few minutes to make sure everything comes back “online.” This reboots the electrical system from factory specs.
This is a general system “reboot.” This procedure varies from what is suggested in the Owner’s Manual, but it accomplishes the same thing.
She holds a Bachelor of Arts in international studies from the University of Washington and a Master of Public Administration from the University of Alaska Anchorage.
Since the My Ford Touch introduction in 2011, some Ford owners have experienced problems.
Let it charge for at least 10 minutes if you are able to successfully connect it to i Tunes before proceeding with further troubleshooting and restoration steps.
When all else fails, Apple provides additional support through its website.