And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.
But all young people can read our advice and use the rest of our site.
Because of this we put a limit on the number of times someone can call us from the same phone number in a single day. If you do call us more than 10 times in a 24 hour period you'll hear a message telling you that you can’t call for another 24 hours.
Even if this has happened you can still get support from our info and advice pages and you can contact using the 1-2-1 counsellor chats or by emailing.
Counsellors write some notes about what you tell them. Calls may be chargeable from mobiles and the number will appear on your mobile bill. And emailing our counsellors gives you the space to say exactly what you want, in the way you want.
They also keep notes for 1-2-1 counsellor chats and emails and save copies of what you’ve said in a chat or email. They keep notes to help understand what you’re going through and support you if you contact us again. To call us free from the Channel Islands, try using a landline or phone box. You can share as much detail about yourself as you like.
You can check out Child Helpline International for places in your country which might be able to help.
From 15th June 2017, you won’t have to pay roaming charges if you’re travelling in the EU. If you’re not sure about this, it’s best to speak to your parent or carer or check with your mobile provider.
This means we can only support young people in the UK.We know that lots of young people live in the UK but might not speak English.We want to support all young people but we can only offer counselling in English.It can also make it easier for us to get help to you if you’re in danger. And you can double check what you’ve written before you send it to us. You don’t need to give your email address or your name if you don’t feel comfortable.Reading over the messages sent between you and the counsellors can give you a chance to think of how things might be changing for you. You can email us anytime and we'll get back to you within 24 hours. Call us free on 0800 1111 or have a 1-2-1 counsellor chat.If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat.It helps to let the counsellor know you got cut off before.While you’re waiting you can still use other parts of the Childline website and get support from the message boards or Ask Sam. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.But sometimes these callers still try to phone Childline again and again.Sometimes so much that it can stop young people getting through.